Refund policy

Refund & Return Policy

Food Returns

Due to the nature of food products and food safety regulations, we do not accept returns or exchanges of food items once they have been shipped or delivered.

Damaged, Incorrect, or Defective Items

If your order arrives with any of the following issues:

Damaged products
Incorrect items
Missing items
Expired products upon delivery
Products that are spoiled or unsafe to consume upon arrival

please contact us within 48 hours of delivery.

To help us resolve the issue, please provide:

Your order number
A description of the problem
Photos of the product and packaging (if applicable)

After reviewing your request, we may provide a replacement, refund, or store credit at our discretion.

Shipping Issues

We are not responsible for delays, losses, or damages caused by shipping carriers, extreme weather conditions, or incorrect shipping information provided by the customer.

Order Cancellations

Orders may be cancelled only before they are processed for shipment. Once an order has been shipped, it cannot be cancelled or modified.

Refund Processing

Approved refunds will be issued to the original payment method. Please allow your payment provider time to process the refund after it has been issued.