Refund policy

Refund & Return Policy

Food Returns

Because our products are food items, we generally do not accept returns or exchanges once food products have been shipped or delivered, except where required by applicable law or as described in this policy.

Damaged, Incorrect, Missing, or Unsafe Items

If your order arrives damaged, contains incorrect or missing items, includes products that are expired upon delivery, or contains food that appears spoiled or unsafe, please contact us within 48 hours of delivery.

Please provide the following information so we can review your request:

  • Your order number

  • A description of the issue

  • Photos of the affected product and packaging, when applicable

We will review the information you provide and communicate an appropriate resolution. Depending on the circumstances, this may include a replacement, refund, or other suitable solution.

Shipping and Delivery Issues

If your order is delayed, appears lost, arrives damaged, or has a delivery issue, please contact us so we can review the situation and help determine the appropriate next steps.

Customers are responsible for providing accurate shipping information at checkout. Delivery estimates may vary depending on the shipping carrier, weather, and other circumstances outside our control.

Order Cancellations

Cancellation requests must be submitted before an order has been processed for shipment. Once an order has shipped, it generally cannot be cancelled or modified. Please contact us as soon as possible if you need to request a cancellation.

Refund Processing

Approved refunds will be issued to the original payment method unless otherwise agreed or required by applicable law.

After a refund has been issued, processing times may vary depending on your payment provider or financial institution.

Contact Us

For questions about this policy, damaged products, delivery issues, or refund requests, please visit our Contact page.

Please include your order number when contacting us about an existing order.

We aim to handle customer concerns fairly and provide clear communication throughout the resolution process.