Shipping policy

Shipping Policy

Order Processing

Orders are processed within 1–3 business days after payment confirmation, excluding weekends and holidays.

Processing time refers to the time needed to prepare an order for shipment and does not include transit time.

Shipping Destinations

RootedAsia currently ships to addresses within the United States only.

Available shipping options will be displayed during checkout.

Shipping Rates

Shipping charges are calculated at checkout based on the available shipping options and the order details. The applicable shipping charges will be displayed before you complete your purchase.

Delivery Estimates

Delivery times depend on the shipping method selected, the destination, and the carrier handling the shipment.

Any delivery estimates provided at checkout are estimates rather than guarantees. Delays may occur due to carrier operations, weather, holidays, or other circumstances outside our control.

Order Tracking

Tracking information is provided when available for the shipping method selected. If tracking is available for your order, the information will be shared after your order has shipped.

Delayed, Lost, or Damaged Shipments

If your order is delayed, appears lost, or arrives damaged, please contact us through our Contact page with your order number and a description of the issue.

We will review the situation and help determine the appropriate next steps.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information at checkout. If you notice an error in your shipping address, please contact us as soon as possible.

We cannot guarantee that address changes can be made after an order has been processed or shipped.